Woods.ca

Experience evaluation and enhancement

Aug 2016, for HCL Technologies Ltd.

Business Goals

Let’s make the leap from good to great!

Nurturing user engagement by providing personalized, streamlined and supreme experiences maximizing revenue opportunities for Woods.

Philosophy

Inspired by humans

Human Centric Approach of our design is what makes the experience more relevant, fulfilling and delightful resulting in lasting relationships.

Approach

Collaborate and Iterate

Work together with clear vision and goals to solve problems. Do, Test and Redo. It’s never bad to make early mistakes. Learn from it and improve.

Execution

User Research- Persona & Journey Maps

Identified Potential Improvement Opportunities